Refund Policy.

At VisaBridge, we aim to provide students with reliable study-abroad guidance, personalised recommendations and support throughout their international education journey.

This Refund Policy explains the circumstances under which refunds may be available for services purchased through the VisaBridge website, portal or other official platforms.

VisaBridge may offer paid services including, but not limited to:

• Student profile assessment and analysis
• Personalised study-abroad recommendations
• Counselling and guidance sessions
• University and course recommendations
• Application assistance
• Scholarship guidance
• Visa-related guidance and documentation support
• Premium reports or digital resources
• Subscription-based services
• Other educational or study-abroad support services

The applicable price, scope of service and any service-specific terms will be displayed before you complete your purchase.

By completing a payment, you confirm that you have reviewed the relevant service details and agree to this Refund Policy.

A refund may be considered in the following circumstances:

• VisaBridge is unable to provide a service that has been purchased and paid for.
• A payment has been successfully deducted but the purchased service was not activated or delivered due to a technical issue.
• A service is cancelled by VisaBridge before it has been provided.
• The same transaction has been charged more than once due to a technical or payment-processing error.
• A refund is otherwise required under applicable law.

Refund requests that do not fall within the above circumstances may be reviewed by VisaBridge on a case-by-case basis.

Unless otherwise specified at the time of purchase, payments may become non-refundable once the purchased service has been initiated or substantially provided.

This may include:

• Personalised profile assessments that have already been completed.
• Personalised reports that have already been generated or delivered.
• Counselling or consultation sessions that have already taken place.
• Application assistance where work on the application has already commenced.
• Document review or preparation services that have already been performed.
• Digital products, reports or resources that have already been delivered.
• Subscription periods that have already commenced, except where applicable law requires otherwise.

If you wish to cancel a service, you should contact VisaBridge as soon as possible after making the purchase.

A cancellation may qualify for a refund only if the service has not yet been initiated, subject to the specific terms applicable to that service and applicable law.

Once work has commenced, VisaBridge may not be able to provide a refund for the portion of the service already delivered or performed.

Where appropriate, VisaBridge may offer an alternative service, rescheduling or partial refund at its discretion.

VisaBridge provides educational guidance, information and technology-assisted recommendations.

Purchasing a VisaBridge service does not guarantee:

• Admission to any university or college;
• Acceptance into a particular course or program;
• Receipt of a scholarship;
• Approval of a student visa;
• Immigration approval;
• Employment after graduation;
• Post-study work rights;
• Permanent residency or citizenship; or
• Any particular academic, professional or financial outcome.

A refund will not ordinarily be issued solely because a university, scholarship provider, visa authority, employer or other third party does not provide the outcome expected by the user.

VisaBridge may provide recommendations based on information supplied by the user and information available through its systems.

Users understand that admission requirements, tuition fees, scholarship availability, immigration rules, visa requirements and other information may change.

Differences between a recommendation provided by VisaBridge and a later decision made by a university, government authority or other third party do not automatically constitute grounds for a refund.

Users are responsible for providing accurate and complete information.

VisaBridge shall not be responsible for inaccurate recommendations or outcomes resulting from incorrect, incomplete, outdated or misleading information provided by the user.

Payments may not be refundable where the service has already been provided based on information supplied by the user.

If you believe that you have been charged twice for the same service or have been charged an incorrect amount due to a technical or payment-processing error, please contact VisaBridge.

After verification, eligible duplicate or incorrect payments may be refunded.

To request a refund, please contact VisaBridge using the official contact details provided on our website.

Your request should include:

• Full name;
• Registered email address or phone number;
• Order or transaction ID, if available;
• Name of the service purchased;
• Date of payment; and
• Reason for requesting the refund.

VisaBridge may request additional information or documentation to verify the transaction and assess the refund request.

If your refund request is approved, VisaBridge will initiate the refund through the original payment method wherever reasonably possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.

VisaBridge is not responsible for delays caused by third-party payment providers or financial institutions.

Certain promotional offers, discounted packages, subscriptions or special services may have separate refund or cancellation conditions.

Any special conditions applicable to such an offer will be communicated to the user before or at the time of purchase.

Where a specific service has separate refund terms, those terms will apply to the extent permitted by applicable law.

If VisaBridge offers subscription-based services, the applicable subscription period, pricing, renewal terms and cancellation conditions will be displayed before purchase.

Cancelling a subscription may prevent future renewals but does not automatically entitle the user to a refund for a subscription period that has already commenced, except where required by applicable law or expressly stated in the applicable service terms.

VisaBridge reserves the right to modify, suspend or discontinue any service.

If VisaBridge cancels a paid service before it has been provided, eligible users may receive a refund for the affected service, subject to applicable law and the specific circumstances.

VisaBridge may update this Refund Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

The updated policy will apply to purchases made after the effective date of the updated policy, unless otherwise required by applicable law.

For questions, concerns or refund requests, please contact: